Head of Lettings

We’re looking for an exceptional Head of Lettings to join Orchards.

This is a key leadership role for someone who can bring together our new lets and property management departments, strengthen relationships with existing landlords, and win new business through confident, face-to-face client interaction.

Orchards is one of the leading independent estate and lettings agencies in the area, being responsible for approximately 1/3 of all let properties in MK45 with 34 agents letting the remaining 2/3s and we’re in the middle of a major growth phase.

Over the past 12 months, we’ve continued to expand, developed a large in-house repairs department, and invested in a large refurbished office that gives our team a genuinely strong working environment, with on-site parking and space to grow. 

This role is about more than simply overseeing a department.

We’re looking for someone who can tie the lettings side of the business together, bringing new lets and property management into one joined-up operation, while also acting as the front of house for our current landlords and helping us win new ones.

You’ll need to be confident, commercially aware and comfortable building trust quickly. This is a role for someone who can lead from the front, keep standards high and help drive the department forward as the business continues to grow

We’re also a family business that’s young at heart and genuinely enjoyable to work in. We value teamwork, a good sense of humour, and looking after each other. There are regular team meals, drinks and outings so being a team player really matters here.

£35,000 - £55,000 year one
📍 Full-time, permanent
🚗 On-site parking
🏢 In-person role

What the role involves

This is a hands-on leadership role with a strong client-facing and business development focus. It includes:

  • Bringing together our new lets and property management departments so they work as one strong lettings operation

  • Acting as a key point of contact for existing landlords and building long-term, trusted relationships

  • Meeting prospective landlords, attending appointments and converting new business

  • Helping shape and improve systems, service standards and communication across the department

  • Supporting the team day to day, keeping people aligned, accountable and moving in the right direction

  • Identifying opportunities to grow the lettings business and improve client retention

  • Maintaining high standards across service, presentation, communication and follow-through

  • Working closely with the wider business, including our in-house repairs department, to deliver a joined-up experience for landlords and tenant

You’ll need to be polished, credible and confident in front of clients. This role suits someone who is just as comfortable leading a team internally as they are sitting across the table from a landlord and winning instructions..

What we are looking for

You’ll be a good fit if you:

  • Have solid experience in lettings and understand both new business and property management

  • Can naturally bring people together and create structure across different parts of a department

  • Are confident meeting landlords face to face and converting opportunities into instructions

  • Communicate clearly, professionally and with authority

  • Take ownership instead of waiting for others to solve problems

  • Notice where things are slipping and step in early to put them right

  • Are commercially minded and understand that service and growth need to work together

  • Can keep standards high without creating unnecessary drama

  • Want a role where you can make a visible impact and grow with the business

  • See yourself building something, not just maintaining what already exists

Who this won’t suit

This role isn’t for everyone, and that’s intentional. We want the right people, not just more people.

You may find this job challenging or frustrating if:

  • You prefer to stay in the background rather than lead from the front

  • You’re uncomfortable meeting clients face to face or asking for the business

  • You struggle to balance people management with commercial responsibility

  • You avoid difficult conversations rather than dealing with them properly

  • You like to work in silos instead of joining departments together

  • You wait to be told what to do rather than spotting issues and taking action

  • You want a quiet, predictable role without much accountability

  • You’re not motivated by growth, progression or raising standards

This isn’t meant to put people off, it’s about being honest.

We need someone who can create real cohesion, build confidence across the team, strengthen landlord relationships and help take the lettings department to the next level.

The Path Forward

We want people who grow with us.

As the business expands, so do the opportunities. For the right person, this role can develop year on year in responsibility, earnings and influence.

As people progress with us, rewards such as car allowances, private healthcare, profit share and even company equity can become available.

This is the sort of role that can become much bigger over time for someone who proves themselves and wants to help shape the future of the business.

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